Job Responsibilities
Project Manager is responsible to oversee and manage the planning, execution, and delivery of technical projects within an organization.
Contribute to UM’s overall objectives by planning and executing projects within the agreed timeline, budget and quality. Working with business users and other key stakeholders to ensure that benefits of the projects are realized. Support the PMO HoD in overall management of IT change initiatives in UM
Strategic Portfolio Management
• Ensure that all change initiatives in ISD pipeline are aligned to UM and ISD’s strategic objective and have clearly defined benefits
• Support the PMO HoD in facilitating demand planning process for all change initiatives (projects and change requests) to eliminate redundancies, identify synergies, prioritize execution and streamline resource utilization
• Support the PMO HoD in facilitating release management process to provide visibility of all planned changes to system and ensure smooth transition to operations
Ways of working – Defining Best Practices and Compliance
• Ensure projects are executed compliance with UM and ISD’s processes and polices.
• Leverage UM and ISDs tools and template to ensure standardized ways of working across projects
• Use lessons learned and best practices to recommend enhancements to processes, tools, and templates
Project Delivery
• Manage end-to-end project management including but not limited to defining scope, developing project plan and monitoring and controlling to ensure adherence
• Organize and lead cross-functional teams, delegate tasks and responsibilities to appropriate personnel. Motivate and supervise project team members and influence them to take positive steps and accountability for their assigned works
• Establish governance mechanism and drive the overall governance of the project to manage scope and control change
• Identify and mitigate project risks and drive issue resolution to ensure successful project delivery
• Work with Quality Assurance and Business users to ensure that project deliverables adhere to agreed quality
• Create project audit trail by document all key decision and changes to project plan
• Document lessons learnt and share best practices; update processes where necessary in line with lesson learnt and best practices
• Complete transition of project to operations teams and project closure
• Support business in reviewing project outcomes and benefits
Stakeholders Management
• Establish and maintain relationship with internal stakeholders (UM leadership, business team, ISD GTM teams, PMO team etc.) and external vendors (3PP) to deliver solutions meeting customers’ needs
• Onboard and engage key stakeholders (internal and external) required for project execution and define and agree on expectations from each stakeholder
• Proactively engage with stakeholders to avert/resolve potential issues and risks
Stakeholder Communication and Reporting
• Support the PMO HoD in creating a portfolio view of all ISD change initiatives (projects and change requests; completed, ongoing and planned) with clear health status, achievements, and challenges
• Develop standard periodic reports and dashboards at project and program level for various stakeholders (e.g: Leadership level, CIO level, GTM level etc.)
• Leverage technology to automate reports and dashboard that can streamline communication, improve transparency, facilitate swift decision making, proactive risk and issue resolution
• Communicate project status, risks, and issues to key stakeholders and senior management.
Resource Management (Budget and HR)
• Oversee forecasting, planning and development of portfolio’s budget and business plans for ISD; develop yearly CAPEX Plans based on project pipeline
• Support business team in developing business cases and assess feasibility of benefits for change initiatives
• Manage and optimise project budget, ensuring all expenditure is in line with agreed budget
OTHERS
• Undertake any other duties/functions that are assigned by the Head of Department