General Manager - Architecture and Delivery   (Vacancy Closed)

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Job Summary
Responsible for the overall architecture, PMO, API design and testing areas to support the business facing areas deliver on the current and future requirements. This is achieved through working closely with the business to ensure the architecture and delivery areas are evolved in line with the business demand.

Job Descriptions


  • Champion the strategic direction of technology investments to assist in the development of the enterprise architecture and maximise the return on technology investment.
  • Constantly monitor IT and relevant business trends, emerging tools and technologies to continually improve processes, delivery, technical architecture and best practices.
  • Align planning against the strategic intent of the company with agreed business outcomes within the portfolio, relevant IT Architecture.
  • Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the organisation and its customers.
  • Identifying and implementing technology trends that will be able to support the future success of the business.
  • Work with strategic partners to workshop possible collaborations to take new innovative ideas to market.


  • Develop and maintain the company’s IT Architecture Strategy and platforms.
  • Research and define the technologies required to support the business objectives .
  • Development and manage the IT Architecture review and compliance process.
  • Review solutions of any new IT systems and projects by liaising and managing outsources vendors works to ensure projects will not deviate from the IT Architecture direction and strategy.
  • Review IT solutions, including all major change requests (CR) to ensure solution proposed is best possible solution based on requirements and business demands
  • Owns and documents the blue print of the architecture.
  • Ensure compliance to the architecture through design reviews.
  • Champions the projects to procure and implement new technologies / systems.
  • Defines and owns the IT standards for tools and systems.


  • Oversees the testing team to support the various project and GTM areas.
  • Responsible for ensuring the testing practice conforms to best practice.
  • Responsible for implementing test automation to ensure optimal use of resources and improving test coverage and speed.
  • Ensure that the skills and experience of the teams are consistent with its scientific, technological and business needs for providing quality in present and future services.

API Services

  • Overall responsible for API service design.
  • Ensures re-use of existing services.
  • Ensures that all channels and external services can use the same API set.
  • Design and documentation of the architecture to support API services.

Project Delivery

  • Responsible for the overall for the project office and programme management.
  • Overall responsibility for planning, executing, tracking and managing cost, schedule, and scope for all projects in the portfolio.
  • Ensure continuous improvement of delivery is achieved through ongoing process improvement.
  • Direct project portfolio activities, conduct reviews, and use strong technical and business acumen to manage risk and address escalated impediments.
  • Responsible for ensuring the project office tools and maturity is continually improved and operating at optimum level.


  • Oversee the forecasting, planning and development of the portfolio’s budget and business plans for IS.
  • Ensure that Yearly CAPEX Plans are put in place and that each team member provides proper input and information into these based on the divisional roadmaps.
  • Support the creation of the business case for initiatives and projects in functional areas.
  • Manage and optimise departmental budget, ensuring all expenditure is in line with the agreed budgets, including projects.

Technical Leadership

  • Being an active member of the IT senior management team by continuously contributing to leadership topics and longer term technical plans ensuring that IS is continuously improving and exceeding expectations of the business.
  • As necessary, participate in and co-ordinate activities in external consortia and expert groups in support of the company’s objectives.
  • Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the company.


  • Ensure that the skills and experience of the teams are consistent with its scientific, technological and business needs for providing quality in present and future services.
  • Encourage staff to represent UM at conferences and meetings to continuously grow the reputation and develop their skills.
  • Establish career objectives and mentor staff to develop staff and future leaders.
  • Provide support for all staff in keeping with the UM Values.

Job Requirements

  • Degree in Computer Science / Information Systems / Electrical & Electronic Engineering or equivalent.
  • Minimum 5 years in similar position in Telecommunication, Information or Communications Technology (ICT).Proven track record of technical customer solution delivery.
  • Digital leadership skills – capable of empowering and leading an IT team to meet business and IT security goals.
  • Ability to adapt to a fast-moving IT landscape and keep pace with latest thinking and new security technologies.
  • A passion for technology and security safeguarding with a desire to deliver.
  • Thrives on change, showing an impressive ability to drive the IT security strategy forward.
  • Analytical mind capable of managing numerous information sources and providing data analysis reports to senior management.
  • Strong customer focus – able to meet the demands of internal and external customers.
  • Excellent communication skills – providing verbal and written communication that is outstanding to both direct reports and senior management as well as other stakeholders.
  • Flexible and adaptable – capable of changing direction where required and showing flexibility to meet new demands.
  • Forms business partnerships that help drive the IT strategy forward.
  • Can make decisions that are well informed and timely.
  • Creative thinking – able to look at alternatives and consider new ways of thinking to problem solve.
  • Multi-tasking – can manage several concurrent projects and prioritise demands
  • Vendor Management- able to manage vendors and hold them to their contractual deliverables.
  • Managing departmental budget CAPEX and OPEX.
  • Presentation and communication skill.
  • Skilled in business, technical management and people leadership.