Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!
#UnlimitingYourPotential
Top Reasons To Join Us
- Awarded as one of the Most Preferred Graduate Employers (2022) & Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Duties & Responsibilities
1) Train keywords for Chatbot intents.
2) Monitor and ensure the Implementation of new launches are available in the Chatbot prior launch.
3) Assign Chatbot unmatched keywords to the correct intents.
4) To observe any abnormalities of Chatbot performances and to report to the vendor via Jira.
5) Analyze the Chatbot performance data and customer’s feedback to optimize Chatbot interactions.
6) To track and monitor the issues raised in Jira until to solutioning by the vendor.
7) To collaborate with cross functional teams including
a. Marketing/Business, for new launches,
b. Contact Centre Operations Team for customer’s feedback/survey/abnormalities performance,
c. ISD for escalation purposes,
d. Vendor- ITApps for solutioning on Chatbot.