Job Responsibilities

• Assist in receiving and logging customer complaints related to network issues (escalation via email, WA chat, etc). Escalate complex complaints to senior team members for resolution.
• Enter complaint details accurately into the complaint management system or database. Help maintain and update complaint trackers and logs.
• Assist in documenting standard operating procedures (SOPs) for handling different types of network issues. Assist in generating regular weekly and monthly reports on complaint trends, resolutions, and response times.
• Occasionally to assist senior team member on performing onsite service verification whenever required.

Job Requirements

• Undergoing degree in Electrical/Electronic/Telecommunication Engineering.
• Preferably with relevant in Mobile Operator environment particularly in the area of service.
• Must possess excellent interpersonal and communication skills and good team spirit.
• Must familiar with Microsoft Office application (Excel, PowerPoint, Word).

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