Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us
• Awarded as the Most Preferred Graduate Employers (2022& 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role


The Day-To-Day Activities
Order Processing Duties and Responsibilities

1 – U Home Fiber Order Submission
1.1. Validate customer information, including name, IC, address, and package details.
1.2. Track U Home Fiber orders, follow up with customers who are unreachable, and ensure customer documents (IC/passport for new registrations) and on-site clearance/readiness (due to renovation works) are in order.
1.3. Confirm orders and schedule appointments based on date availability in the portal.
1.4. Update trackers and provide status reports to resellers.

2 – U Home 5G Order Submission
2.1. Track orders for consignment number updates.
2.2. Update trackers and provide status reports to resellers.
2.3. Manage reseller escalations via email and WhatsApp groups regarding order inquiries.

3 – Managing On-Site Fulfillment
3.1. Coordinate installations with Infra Provider service Installer.
3.2. Liaise with internal network teams to assist with on-site configuration during installation.

4 – Order Activation
4.1. Manually upload WCFs and perform device knock-offs.
4.2. Ensure contracts and applicable discounts are activated.

About You
Strong organizational and time-management skills.
Excellent communication skills, both written and verbal.
Attention to detail and accuracy.
Ability to manage multiple tasks and meet deadlines.
Proficiency in using order processing systems and software.
Experience in customer service or order management is preferred.

Key Competencies:
Customer-oriented approach.
Problem-solving skills.
Ability to work independently and as part of a team.
Strong follow-up and coordination abilities.

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Back Apply