Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us
• Awarded as the Most Preferred Graduate Employers (2022& 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role


The Day-To-Day Activities
1. Customer Assurance Case Management:
-managing and addressing customer issues related to U Home Fiber services. When customers report problems or need assistance, the assurance team handles their cases, investigates the issues, and ensures timely resolution.

2. Arrange PCOM (Assurance Vendor) Onsite Troubleshooting:
-coordinates with the PCOM (assurance vendor) to arrange onsite troubleshooting. This includes dispatching technicians to the customer’s location to diagnose and resolve any service-related problems.

3. Handling FTTO Order Submission to Channel to PCOM:
-submitting orders for new FTTO (Fiber to the Office) installations involves several steps:
-order installation arrangement with PCOM / Fixed IP Assignment:
-coordinating with PCOM to schedule installation appointments for new U Home Fiber connections.
- assigning fixed IP addresses as needed.
-conducting site surveys to assess the feasibility and requirements for installing U Home Fiber services at a specific location.
-arranging with customer for work permit Application:
-coordinating with customers to complete necessary paperwork (such as Wayleave Permit applications) for installation.

4. Sooka TV Assurance - Handling Customer Voucher Issue:
-addresses any issues related to Sooka TV vouchers. This may involve troubleshooting, providing replacements, or assisting customers with redeeming vouchers.

5. UH5G CPE Assurance Case (RMA & Customer Issue):
-Addressing issues related to the UH5G Customer Premises Equipment (CPE), which includes routers and other devices:
-Addressing Escalation from CS Pertaining Router Issue:
-Handling escalated cases related to router malfunctions or performance issues.

6. Liaising with 4PL for Pickup/Delivery of Router:
-Coordinating with the fourth-party logistics (4PL) provider to arrange pickup or delivery of routers for replacement or repair.

About You
Experience:
1.Proven experience in fiber optics installation, troubleshooting, and maintenance, usually obtained through hands-on job experience and training programs.
2.At least two years of relevant field experience, including documented experience installing and testing fiber optic networks, is often required3.

Skills and Knowledge:
1.A solid understanding of industry-standard protocols and equipment.
2.Strong problem-solving skills and the ability to work under minimal supervision.
3.Excellent communication skills for interacting with clients and collaborating with team members.

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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