Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us
• Awarded as the Most Preferred Graduate Employers (2022& 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Responsibilities

• Assist in receiving and logging customer complaints related to network issues (escalation via email, WA chat, etc). Escalate complex complaints to senior team members for resolution.
• Enter complaint details accurately into the complaint management system or database. Help maintain and update complaint trackers and logs.
• Assist in documenting standard operating procedures (SOPs) for handling different types of network issues. Assist in generating regular weekly and monthly reports on complaint trends, resolutions, and response times.
• Occasionally to assist senior team member on performing onsite service verification whenever required.

About You

• Undergoing degree in Electrical/Electronic/Telecommunication Engineering.
• Preferably with relevant in Mobile Operator environment particularly in the area of service.
• Must possess excellent interpersonal and communication skills and good team spirit.
• Must familiar with Microsoft Office application (Excel, PowerPoint, Word).

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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