Closing Date : 01/12/2024

Specialist, Digital Services & Partnership  

** For registered candidates, please login to apply

Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us
• Awarded as the Most Preferred Graduate Employers (2022& 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role


The Day-To-Day Activities
Job Scope:
1. Assist in negotiating with vendors/partners on commercial/partnership terms, manage partners end-to-end and build relationship with partners
2. Conceptualize, plan and execute new product constructs, services and campaigns
3. Conduct post-mortem of product & services launch, marketing campaigns & activities, learnings & next steps
4. Assist in design and manage the user journey and end-to-end customer experience of the products & services
5. Manage & resolve internal or external conflicts that arises as roadblocks for the product implementation
6. Research on latest market trends and contribute to forming ideas to create new revenue streams to the department
7. Prepare and present products & services performance reports to the team. Monitor and deep dive into abnormalities when require.

About You
1. Education/ What people Know:
• Diploma/degree in Finance / Accounting / Business or other relevant fields

2. Experience/ What people Have Done:
• Good logical thinking, analytical thinking, problem solving and conflict management skills
• Good in numeracy, reporting and analytical skills – with great command on MS Excel skills
• Good presentation skills and ability to develop quality decks for use across the job functions
• Technology savvy and up-to-date with digital services trends and development
• Excellent communication skill and able to articulate clearly across levels
• Excellent interpersonal skills, sociable and a team player
• An honest, trustworthy, accountable, objective and results oriented individual

3. Competencies/ What people Can Do:
• Excellent communication skills (verbal and written) : Able to articulate and simplify a stakeholder’s requirements
• Attention to detail: Ensure all documentation with the correct information is submitted in partner management, partner reconciliation and settlement
• Analytical, logical & excellent problem solver
• Excellent interpersonal skills, proactive & able to work independently
• Capable of finding solutions and answers independently by working with the right people
• Work well with cross-departmental teams and able to coordinate and run projects independently
• Good in Powerpoint, Excel, presentation and reporting
• Good language skills especially English and Chinese.

4. Personal Attributes/ Who people Are:
• Resilience
• Diligence
• Open-minded to listen and learn
• Tech-savvy
• Sociability

5. Business justification to substantiate the role expansion (if applicable):
Direct Carrier Billing (DCB) is a growing payment channel business offering alternative services to U Mobile customers. This headcount is required to manage Partners for Direct Carrier Billing and Content Partners end to end that includes partner + service onboarding until termination, execute attractive targeted campaigns with the rest of the Base Marketing members to entice ARPU. He/she needs to work closely with both internal and external stakeholders including partners, vendors or clients to manage the digital platforms to support the growing business volume and its operations.

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.