Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us
• Awarded as the Most Preferred Graduate Employers (2022& 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role


The Day-To-Day Activities
• Lead the execution of day-to-day operations of international direct dialing services, ensuring seamless connectivity and high-quality service delivery to customers.
• Drive negotiations with international carriers and telecommunications providers to secure favorable terms and competitive rates for UM’s retail IDD services.
• Oversee the monitoring and analysis of traffic patterns, call volumes, and revenue streams to support UM’s retail IDD services.
• Collaborate with cross-functional teams, including technical, marketing, finance, and customer service departments, to ensure alignment and coordination in delivering a superior IDD experience to UM subscribers.
• Foster strong partnerships with international carriers, partners, and vendors, fostering strong partnerships and resolving issues to ensure the uninterrupted delivery of UM’s IDD services.
• Prepare and present regular reports, performance metrics, and business reviews to senior management, highlighting key achievements, challenges, and opportunities in UM’s IDD operations.

About You
• Bachelor's degree in Business Administration, Telecommunications, or related field
• 3-5 years of experience in the telecommunications industry, with exposure to international direct dialing services and telecom operations.
• Strong analytical skills and proficiency in data analysis tools and techniques, with the ability to interpret complex data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders at all levels of the organization.
• Ability to multitask, prioritize tasks, and manage projects in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint),Route Trading Software and Arptel.

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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