Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us
• Awarded as the Most Preferred Graduate Employers (2022& 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role


The Day-To-Day Activities
•Managing the daily running of the operation i.e adherence of schedule, attendance, scheduling, floor management, real-time performance management etc Handling all escalation i.e call back, demand to speak to a supervisor, complain etc and provide guidance to CSE i.e clarification, resources, difficult or complex problems etc
•Conducts briefings or training to communicate product services information, work procedure, company policies, performance updates, gather feedback from CSE etc
•Providing feedback to immediate manager on individual and the team as a whole
•Manages team performance in accordance with KPI i.e discipline, productivity, efficiency, quality etc

About You
• Minimum 5 years’ experience in customer service and 2 years’ experience in team leader position.
• Preferably from telco environment
• Able to use Microsoft Office and contact centre system with knowledge in contract centre metrics and attention to details
• Able to work on rotation shift working hours i.e. rotation shift

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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